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Have a question?

Thank you for visiting Back to Mac.

We know that our community has a lot of questions and we hope that this website run by the University’s Communications team answers many of them. We encourage you to use the search function to find the information that you need. If you can’t find what you are looking for on our pages, there are other resources you can try. 




How we can help

Facility Services  Questions about cleaningspace planning, furniture and physical barriers. 




Questions about the ventilation plan for buildings on campus. 




Questions about parking for winter 2022 and beyond. 


Vaccination validation or exemption  Questions around vaccination validation status or exemption.
International Students Undergraduate students: Visit the International Student Services office website or contact the ISS email.

Graduate students: Visit the School of Graduate Studies website.

IT support  Log a service request with University Technology Services (UTS).  Support for campus technology tools and services, such as MACID activation and troubleshooting and wireless internet access. 
Office of the Registrar  Live chat is available here    

RO services, such as enrolment verification, fees and scholarship/bursary support. 

Human Resources   

Supports for employees and leaders to navigate the ongoing pandemic, returning to work onsite, and employee health and well-being. 

Housing & Conference Services Questions around residence, off-campus housing and conference services on campus.

Your faculty or unit 


Links to Faculty websites available here.  Often the best source of information is your home faculty or unit. They can usually answer questions or find out the information that is unique to your team, office, or space. 
Student Success Centre 
Academic skills support and services as well as information for undergraduate international students.
Graduate Studies    

For general enquiries on issues pertaining to the grad student experience. Support for graduate international students. 

Immigration Support 
Advice and connection to resources as you complete the immigration process and settle into your new environment.

Share your feedback

We’re always interested in hearing from our community. Your feedback will help guide what information we include on Back to Mac in future and what stories and other resources that we share through our various communication channels, including Mac Update, Daily News, Twitter, Facebook, LinkedIn and Instagram.  

While we can’t answer each question from our community individually, the Communications team will look for emerging themes and queries to keep the broader community as up to date and informed as possible.  

To submit a question or comment, please access the form below by logging in with your MACID [your name] @ []. Thank you for your flexibility and patience during these evolving times.